Terms of Service

These terms apply when you connect a health or fitness device, such as Fitbit or Withings, to Lumi Wellness Portal. They cover the connected-devices feature. The public marketing website is informational. Device connections happen in the live portal at app.lumiwellnessportal.com.

Using the feature

Connecting a device is optional. By connecting one you authorise us to read the health measurements described in our Privacy Policy from your device provider and add them to your health record.

You agree to connect only accounts and devices that belong to you.

Not a medical device, and not for emergencies

Always talk to a qualified clinician before acting on any measurement. Consumer devices can be inaccurate, and a reading may be missing, delayed, or wrong.

Third-party providers

Fitbit, Google and Withings are independent of us. We do not control their devices, apps or services, and we are not responsible for the accuracy, availability or completeness of the data they provide. Your use of their services is governed by their own terms and privacy policies.

A provider may change or discontinue its service at any time, which can interrupt or end syncing through no fault of ours.

Syncing is not guaranteed

We aim to sync your measurements regularly, but we cannot guarantee that every reading will arrive, or arrive promptly. Syncing may be delayed or interrupted by provider outages, connectivity problems, expired authorisations, or maintenance. Do not rely on the app as the sole record of a measurement.

Keeping your connection active

A device connection depends on permission you grant to your provider. That permission can expire or be withdrawn, by you or by the provider. If it does, syncing pauses and the app will ask you to reconnect. Disconnecting a device in the app also deletes the readings we copied from that provider. See the Privacy Policy.

Disconnecting

You can disconnect a device at any time from My Devices. We revoke our access with the provider, syncing stops immediately, stored tokens are deleted, and readings synced from that device are removed from this app. Other devices you still have connected are not affected.

Availability and changes

We may add, change, suspend or withdraw support for a device provider, including where a provider retires its API. We will give reasonable notice where we can.

Limitation of liability

To the fullest extent permitted by law, we are not liable for any loss arising from inaccurate, missing or delayed device measurements, or from any act or omission of a third-party device provider. Nothing in these terms limits liability that cannot be limited by law.

Changes to these terms

If we change these terms we will update this page and revise the date above.

Contact

Questions about these terms: info@lumiwellnessportal.com or support@eclinicsinternational.com.

LUMISOFT / E-Clinics International LLC
10 York Lake Ct, Oak Brook, IL 60523, United States
+1 (877) 605-4550